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At Skin Food Body Love, your satisfaction is our guarantee. If for any reason you are not completely satisfied with the products purchased from SFBL, you may return the unused portion for exchange or refund. (packaging and product must be sent back for refund or exchange)
There are two ways to return or exchange product(s) purchased from Skin Food Body Love online:
You can return items by mail shipping not included for your return package. To return by mail, follow the three easy steps below:
Our Online Service Team will provide further instructions personalized to your order.
2. PACK IT
Carefully pack items into the box and include the completed invoice. Seal the box.
3. SHIP IT
Take the package to any preferred mail or shipping carrier. send to: Skin Food Body Love returns department ( address included in personalized email)
RETURN / EXCHANGE FAQS
How long will it take to receive a credit for my returned items?
Once received, returns are processed within 7–10 business days. The time to post a credit to your account can vary and is determined by the issuing bank. Please contact the issuing bank for details.
When I exchange an item, there are two transactions on my credit card. Can you explain?
When an exchange is requested, it is completed in two steps:
1. A credit is issued for the item(s) returned.
2. A new order is processed for the item(s) requested in exchange.
Two transactions will be posted to your account; a credit for the returned item(s) and one charge for the item(s) requested in exchange. Please note that billing for the exchange item is subject to payment authorization and once authorized, it will post immediately to your account. While both the credit transaction and the billing transaction for the exchange occur simultaneously, it may take longer for the credit to post to your account depending upon the bank’s processing times for credits.
I used PayPal to make my purchase. Can I exchange my order?
Yes. If you would like to make an exchange, call us and we will provide you with options. Due to how PayPal is structured, we are unable to process exchanges directly with your PayPal account.
I ordered/received the wrong product. Can I return it?
If you received damaged merchandise, please retain the box, packaging and all contents and contact us as soon as possible at firstname.lastname@example.org for assistance.
When your order arrives, please inspect the carton for any damage that may have occurred during shipment. It is normal for the shipping carton to show some wear, however if damage occurred to the item(s) in your shipment, please retain the box, the packing materials and items inside and contact us as soon as possible at email@example.com